We will absolutely do our best to make things right, whether it’s a missing order or refund.
Please start by emailing us at info@presentpallete.com (include a picture if you can, if the product is broken/defective).
Thank you for your patience.
Please note:
-
In general, we only review replacement or return requests within 30 days of product delivery. If the product is broken or defective, please provide pictures.
-
We do not have FREE return shipping labels.
-
Sadly, we cannot provide refunds on lost orders over $150 without tracking information.
-
If you would like to review our very exciting privacy policy. Please do visit our privacy policy page.
